http://www.mckinleykidz.com
The Beco Butterfly is officially being recalled via the procedure for the U.S. Consumer Product Safety Commission, effective immediately, because of the slipping issue I notified you of the other day. No one has been injured but 10 incidents of slipping have officially been reported to the company.
Beco will also be contacting you directly, as I am required to send them purchase information. With the form in hand though, you may send your carrier back any time. Please note the special requirements as outlined on the form:
PDF of the official Press release for Butterfly Recall.
All Beco Butterfly carriers bought from Jan 1 to March 6 are affected.
If you own an affected carrier stop using it, print this form, and send your Butterfly in for retrofitting.
Our next shipment of Butterflies will come in April, they are being being sewn with the design changes mentioned below and several new colors.
We are doing our very best to help our customers and we are so very sorry for the hassle! We value our relationship as your retailer and we are here to answer all questions and help facilitate your process with the manufacturer. Standard operating procedure with a recall is for carriers to be sent directly to the manufacturer, not to the retailer. If you choose to return your carrier to us then standard policies of restocking fees and subtracting the cost of free shipping to you will still apply.
No comments:
Post a Comment